Privacy Policy

Effective Date: July 9, 2026

1. Introduction

Wenger Services LLC (“Wenger Services,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.wengerservices.com, submit a form, contact us, request service, call us, or otherwise interact with our business.

Wenger Services provides plumbing, water treatment, well, septic, water heater, drain, bathroom remodeling, and related home services in Pennsylvania and Maryland.

2. Information We Collect

Information You Provide

We may collect information that you choose to provide, including:

- Name
- Email address
- Phone number
- Service address
- Mailing address
- Details about your requested service
- Photos, messages, or other information you submit through our website, by email, by phone, by text message, or through other communication channels

Please do not submit sensitive personal information, medical information, financial account information, Social Security numbers, government ID numbers, or other highly sensitive details through our website forms.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of visit
- Referring website, search engine, or advertisement
- Approximate location derived from IP address
- Interactions with our website, such as clicks, page views, and form activity

3. How We Use Information

We use information for the following purposes:

- To respond to inquiries and service requests
- To schedule appointments and provide services
- To communicate with customers and prospective customers
- To provide estimates, invoices, and customer support
- To operate, maintain, and improve our website
- To measure website and advertising performance, where permitted
- To prevent fraud, misuse, security issues, or unauthorized activity
- To comply with legal, regulatory, insurance, accounting, tax, and business obligations
- To protect our rights, property, customers, employees, and business

If you provide your phone number, we may contact you by phone or text message regarding your inquiry, appointment, estimate, or service request. Marketing text messages, if used, will only be sent with appropriate consent and opt-out rights.

4. Cookies, Pixels, and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies. These technologies may support website functionality, analytics, advertising measurement, and marketing.

Optional analytics and marketing technologies are disabled by default. We do not load Meta Pixel, Google Ads remarketing, Google Analytics, or similar optional tracking technologies unless you accept the applicable cookie category through our consent banner. If you reject optional cookies, you may still use our website and submit service requests. You may change your choices at any time by selecting the “Privacy Choices” button on our website.

Cookie categories may include:

Necessary Cookies: Required for basic website functionality, security, and consent preference storage.

Analytics Cookies: Used to help us understand website traffic and improve our website, such as through Google Analytics.

Marketing and Advertising Cookies: Used to measure advertising activity and improve ad performance, such as through Meta Pixel or Google Ads.

5. Meta Pixel, Google Analytics, and Google Ads

With your consent, we may use tools such as Meta Pixel, Google Analytics, Google Ads, or similar services. These tools may collect or receive limited technical information from our website, such as page views, browser information, device information, ad click identifiers, approximate location, and website interactions.

We do not intentionally transmit the contents of service request forms, including names, phone numbers, email addresses, street addresses, or service descriptions, to Meta, Google, or other advertising platforms through pixels or tags.

We do not use Meta Pixel, Google Ads, or similar marketing pixels unless marketing consent has been provided through our consent banner.

6. Advertising, Targeted Advertising, and “Sale” or “Sharing”

We do not sell personal information for money.

However, some privacy laws may define certain advertising, analytics, or measurement activities as “sharing,” “targeted advertising,” “cross-context behavioral advertising,” or a “sale” of personal information, even when no money is exchanged. Where required, we provide the ability to opt out of or reject those activities through our cookie banner and privacy choices tool.

7. Sharing of Information

We may share information with trusted service providers who help us operate our business, including:

- Website hosting and website management providers
- Scheduling, customer management, and communication tools
- Email, phone, and messaging providers
- Payment, accounting, invoicing, tax, and bookkeeping providers
- Advertising and analytics providers, only where permitted by consent and applicable law
- Legal, insurance, accounting, compliance, and professional advisors

We may also disclose information if required by law, court order, subpoena, legal process, government request, or when we believe disclosure is necessary to protect our rights, customers, employees, business, property, or safety.

8. Third-Party Websites and Platforms

Our website may link to third-party websites or platforms, including social media sites. We are not responsible for the privacy practices, security, content, or policies of third-party websites. Your use of third-party websites is governed by their own privacy policies and terms.

9. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, responding to requests, resolving disputes, complying with legal obligations, and supporting legitimate business needs.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, online system, email system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.

11. Your Privacy Choices

Depending on where you live and applicable law, you may have the right to:

- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Opt out of certain targeted advertising or marketing activities
- Withdraw cookie consent or change cookie preferences
- Unsubscribe from marketing emails or messages

To exercise a privacy choice, use the “Privacy Choices” button on our website or contact us using the information below.

12. Email, Phone, and Text Communications

If you contact us or request service, we may use your contact information to respond to your request and communicate about services. You may opt out of marketing emails by using the unsubscribe link, if available, or by contacting us. You may opt out of marketing text messages by replying STOP, if applicable.

Service-related communications, such as appointment scheduling, estimates, billing, or customer support messages, may still be sent as needed to provide services.

13. Children’s Privacy

Our website and services are intended for homeowners, property owners, businesses, and adults seeking plumbing and water-related services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.

14. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” or similar privacy signals. Because there is not yet a uniform industry standard for responding to these signals, our website may not respond to all browser-based signals. However, our cookie banner and “Privacy Choices” tool allow you to reject optional analytics and marketing cookies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Where required by law, we will provide additional notice or request consent for material changes.

16. Contact Us

For questions, privacy requests, or concerns about this Privacy Policy, please contact us at:

Wenger Services LLC
1255 White Hall Road,
Littlestown, PA 17340

Email: wengerservices@gmail.com
Phone: 1-717-640-6442
Website: www.wengerservices.com